Italian train travel is one of the great pleasures of Italy and — surprisingly — one of the most accessible parts of the country's infrastructure. The Sala Blu service works.
What Sala Blu is
Sala Blu (Blue Room) is the free assistance service for disabled and reduced-mobility passengers operated by RFI, the Italian rail infrastructure manager. Available at 350+ stations across Italy. Staff help with boarding, deploy ramps, escort you to your seat, and arrange a colleague to meet you at your destination.
How to book
Call Sala Blu at +39 02 32 32 32 (free from Italy), use the Sala Blu Plus app, or email the regional desk. Book at least 24 hours ahead for high-speed trains (Frecciarossa, Italo), 12 hours for regional trains. Confirm seat reservation includes the dedicated wheelchair space.
Which trains are accessible
Frecciarossa 1000, Frecciarossa, Frecciargento and Italo high-speed trains all have wheelchair spaces and accessible toilets. Frecciabianca and most modern regional trains (Rock, Pop) are accessible. Older regional trains may not be — check when booking.
Stations to use
Termini (Rome), Santa Maria Novella (Florence), Milano Centrale, Santa Lucia (Venice) and Napoli Centrale all have full Sala Blu staffing. Smaller stations may require advance notice to confirm staff availability.
What to expect on the day
Arrive 30 minutes early. Go to the Sala Blu desk (clearly signposted, usually near the main entrance). Staff escort you to the platform via service lifts, deploy a portable or fixed ramp, and confirm your seat. At your destination station, a colleague will be waiting on the platform.
Frequently asked questions
Is Sala Blu really free?
Yes, the assistance service is entirely free. You only pay for your standard train ticket.
Does the wheelchair space cost extra?
No, the dedicated wheelchair space costs the same as a standard seat. A companion travelling with you can also book the adjacent seat at the disabled-companion fare (often discounted).
Can I book Sala Blu in English?
Yes. The Sala Blu Plus app and the phone line both have English-speaking operators.
What if my train is delayed?
Sala Blu staff are aware of delays and adjust accordingly. If you miss a connection, go to the next station's Sala Blu desk to be rebooked.
